Free Shipping FAQ

During the COVID-19 crisis we are adapting our wine shipping and pick-up policies to keep the local wine flowing while reducing risk to customers and staff. Please read the following FAQ for more information: 

Is the tasting room open?
No. Following BC health regulations set in place for COVID-19, the tasting room will remain closed until further notice.
Can I purchase wine to be picked up in person?
Yes. Orders placed online or over the phone can be picked up in-person at the winery. Please email or call 250-652-3782 to pre-arrange a pick-up time at the winery from Monday-Friday. Sorry, no pick-up times are available on the weekend.
How does the free shipping work? Is there a minimum order? How long will it take to get my order?
We are offering free shipping on all orders until we are on the other side of this thing. To qualify for free shipping the following minimum orders apply:
  • Pick-up orders = no minimum
  • Local delivery (Victoria area) = $50 minimum
  • BC (outside Victoria) = $100 minimum
  • Canada-wide = $200 minimum
Pick-up orders can be picked up on the same day, but please call/email ahead to confirm pick-up time availability (we may be out in the vineyards or on a delivery run!) Local deliveries in the Victoria area will typically be next day, Monday to Friday. We will email/call to confirm you are at home to receive your order (and check your ID if needed.) BC and and Canada-wide orders will be shipped with a BC courier service or Canada Post Expedited Parcel service. Canada Post has removed guaranteed delivery times during the COVID-19 crisis, but typically they are still delivering within 7 days across the country (and 2-3 days within BC.)
Can I still have an order shipped if my order doesn't meet the free shipping minimum?
Yes. Any size order can be shipped, but regular Canada Post parcel rates will apply.
How does the local delivery work? What geographical area does this cover?
Depending on demand, local delivery will be provided Monday to Friday by yours truly, Mike Rathjen, owner and winegrower at Rathjen Cellars... via the winery Prius! If things get crazy, our friends over at Tesla Tours are offering a local delivery service and can step in to help us out. The local delivery area encompasses all of the Saanich Peninsula, Victoria proper, and out to the western communities as far as Metchosin.
What safety precautions are being taken for pick-up and local deliveries to my door?
We are encouraging all orders to be placed and paid for through our online store. If this is not possible, we can accept e-transfers or use our mobile card terminal with contact-less payment for debit, credit and Apple Pay. All orders will be packed at the winery under sanitary conditions. We will use all necessary sanitary precautions as outlined by VIHA and provincial health regulations for order pick-up and delivery.